UX EXPERIENCE
UX & Service Design Portfolio
Director-level UX leadership with 20+ years designing end-to-end platform experiences across enterprise systems, Android-based devices, and backend service ecosystems—improving adoption, engagement, and retention through experience-led strategy. Public-facing summaries only; proprietary details intentionally omitted.
Case Studies
Three flagship programs that demonstrate platform strategy, service design leadership, and scalable delivery across complex systems.
APX NEXT & ViQi
Voice-first interaction strategy for mission-critical platforms balancing safety, reliability, and usability under extreme constraints.
MOTOTRBO ION
Android-based enterprise device platform with unified first-start and deployment enabling direct-to-customer shipping.
RadioCentral
Unified web-based service platform consolidating deployment, programming, maintenance, and analytics.
Design Leadership & Facilitation
Beyond product delivery, I led organization-wide design facilitation to align teams, surface insights, and strengthen collaboration across global product organizations.
Customer Research & Focus Groups
- Planned and facilitated cross-role customer focus groups across enterprise and public safety users
- Synthesized qualitative insights into actionable experience themes and journey improvements
- Partnered with Product and Research to align findings with roadmap and prioritization decisions
- Used facilitated sessions to validate assumptions and de-risk complex product initiatives
Global Team Leadership & Alignment
- Designed and led global team days to align UX, Product, and Engineering around shared goals
- Facilitated workshops across four international regions to strengthen collaboration and trust
- Created structured forums for sharing best practices, design patterns, and delivery learnings
- Used facilitation as a leadership tool to scale clarity, consistency, and team effectiveness
How I Work
I focus on building scalable systems and services—partnering deeply with engineering and using research to de-risk complexity.
Methodology
- Design systems and services, not just screens
- Partner deeply with engineering on architecture and delivery
- Use research and usability testing to reduce risk
- Build governance and patterns that scale across product lines
Confidentiality
This portfolio uses publicly available information and generalized descriptions. Proprietary visuals, internal metrics, and implementation details are intentionally omitted.
In interviews, I can walk through decisions, constraints, tradeoffs, and outcomes in more depth.