Case Study

APX NEXT: Platform UX (ViQi + Touchscreen + Apps)

APX NEXT is a smart radio platform that pairs mission-critical voice with a modern touchscreen interface and a suite of connected applications—so users can access what they need quickly, with minimal distraction.

Watch Featured Video View the full APX NEXT suite

Role Director, UX & Service Design

Scope Device UI + Platform Apps

Key Areas ViQi, Touch UI, Services

Work Type UX Strategy + Delivery

Overview

APX NEXT wasn’t “just a radio.” It was a platform shift: a modern, connected device experience designed to protect user focus with logical menus, large touch targets, and fast navigation, plus a connected suite that extends capabilities beyond traditional P25 voice.

My work spanned the experience across ViQi voice interaction, the touchscreen UI, and the broader ecosystem of apps and services that support setup, updates, and fleet management.

What I Worked On

ViQi (Voice UX): voice-first interaction patterns and governance for eyes-up operation
Touchscreen interface: UI structure, menu logic, and interaction design for fast navigation
Effortless usability: reducing friction with clearer information hierarchy and larger touch targets
Connected suite: UX alignment across connected applications that support coverage, updates, and fleet operations

Platform Suite Highlights (Public)

The Motorola story page captures the full breadth of the APX NEXT suite. Here are the areas most relevant to my scope:

SmartConnect Automatically routes P25 over broadband when needed—minimizing user effort and maintaining continuity.

RadioCentral Cloud programming platform to reduce time and effort for provisioning and updating fleets.

SmartProgramming Zero-touch updates over LTE with minimal downtime, designed to keep radios in the field.

SmartLocate High-speed location tracking integrated into broader awareness/command experiences.

Note: This case study uses publicly available information and generalized descriptions. Proprietary visuals, internal metrics, and sensitive implementation details are intentionally omitted.

My Role

Led UX and service design strategy across the APX NEXT platform experience
Partnered with engineering and product on interaction architecture and delivery
Established scalable patterns and governance across device UI and connected experiences
Drove research and usability validation to reduce risk and improve learnability

Outcomes & Impact

Unified Platform Experience Helped align voice, touch, and connected capabilities into a coherent experience model.

Reduced Cognitive Load Optimized UI structure and interaction patterns for speed and clarity under pressure.

Scalable Patterns Established reusable frameworks to support consistency across releases and teams.

Executive Visibility Featured publicly as a design leader on the APX NEXT program.