Case Study 01
APX NEXT + ViQi
From Field Workflow to Product Innovation
Customer & Operational Problem
Public safety personnel operate in environments where attention is scarce and interaction failure can carry real consequences. APX NEXT represented an opportunity to rethink how officers accessed information, communicated, and managed connected capabilities — not simply redesign the radio interface.
My role was to help translate those operational workflows into a coherent product experience spanning voice interaction, touchscreen UI, connected applications, provisioning, updates, and fleet services.
Innovation Opportunity
ViQi explored how voice interaction could reduce dependence on manual device navigation in hands-busy, eyes-up situations where conventional UI interaction was undesirable or unsafe. The question wasn’t “how do we design a voice UI” — it was where an emerging interaction technology could materially improve a real operational workflow.
The touchscreen interface and connected suite of apps and services — covering coverage, updates, location awareness, and fleet operations — needed to work alongside ViQi as one coherent system, not as separate features competing for attention.
My Role
- Led UX and service design strategy across the APX NEXT platform experience — voice, touch, and the connected ecosystem
- Partnered with engineering and product on interaction architecture and delivery
- Established scalable patterns and governance across device UI and connected experiences
How We Validated It
I drove customer research and usability validation across the voice, touch, and connected experience — testing whether the interaction model held up under real operating conditions before committing further engineering investment at scale.
Product / Business Impact
Unified Platform Experience — aligned voice, touch, and connected capabilities into one coherent experience model.
Reduced Cognitive Load — optimized UI structure and interaction patterns for speed and clarity under pressure.
Scalable Patterns — established reusable frameworks to support consistency across releases and teams.
Executive Visibility — featured publicly as a design leader on the APX NEXT program, with the work recognized internally through Motorola Solutions’ Innovation of the Year award.
This case study uses publicly available information and generalized descriptions. Proprietary visuals, internal metrics, and sensitive implementation details are intentionally omitted.